FAQ

General / Getting Started

How do I create an account?

Create an account by clicking here, then fill out the form. 

Note: If you are a hauler, you will need to provide your insurance agent's name, phone number, and email address.

What do I do after I create my account?

Both contractors and haulers use our customer portal to add supplemental information we use on the system. For example, hauling companies will add trucks, drivers, and possibly dispatchers. Contractors will enter in their authorized users. When these users are added, our system sends emails to them to assist with logging in and downloading our apps.

Do I have to connect all of the trucks in my fleet? Does everyone in my company need a log in?

Haulers: No! You can pick and choose which trucks you connect to our applications. All we need from you is the required company information, including insurance if you are a hauler.

Contractors & Material Producers: No! The entire company does not need to be on TruckIT in order to utilize our products. Our application is particularly useful for foremen, superintendents, owner/operators, fleet owner, fleet manager, back office, and others. 

Why is my account not active / pending approval?

Because the TruckIT service is based upon contracted agreements between Contractors and Haulers, we take steps to make sure that everyone posting a job, or bidding on one, is legit. Also, things like proof of insurance must be received and reviewed for haulers. In general, we approve accounts within a day or two of submittal.

What kind of ROI does TruckIT Deliver?

These TruckIT customers explain how we've delivered ROI in different forms for different industry verticals: 

"I've done the math. We spend 20-30 hours every week on manual ticket entry and reconciling pounds of paper tickets. We'll increase revenue by 40% with TruckIT's digital ticketing and TicPic technology."- Justin Weathers | Southern Logistics VP | Hauler

"With TruckIT's paperless ticketing system, our back office team will recover over 13 hours of admin work every week by eliminating manual entry, spreadsheets, and ticket filing. That's a 33% reduction in admin work week-over-week." - Richard Schwab | Rigoni Inc. VP | Logger

Read more testimonials from real TruckIT customers. Click here

Do you offer integrations for my existing platforms/API solutions?

Yes. We're constantly developing platform integrations and we offer custom API solutions. API compatibility depends on other platforms you're currently using and what you hope to get out of connecting TruckIT to those existing tools. Click here to submit a Technology request for more info. TruckIT's tech team will personally guide you through integration possibilities. 

How does weather impact my jobs?

Like the rest of the industry, TruckIT understands weather can create difficult work conditions. That's why we allow contractors to cancel accepted jobs in the event of inclement weather, and Haulers acknowledge this in their legal agreement. When a job is cancelled, it is truly 'done' - new jobs must be scheduled to make up for any cancelled deliveries. This may be filled by the same hauler or a different one, depending on availability. 

For Contractors

How do I pay out jobs?

TruckIT pays haulers on behalf of the contractor. There is no additional charge beyond the total bid amount you have already agreed to. We will invoice you on the agreed-upon terms for the services you contracted. i.e. If you worked with half a dozen companies, this means you only pay one bill to TruckIT. Our invoices are organized so you can easily allocate project costs or track by vendor. 

Who prices the hauling job?

While technically, the contractor posts an amount that he/she is willing to pay, in reality "the market" sets the price. For example, if a contractor offered $100 for a 5-hour job, there would almost certainly be no takers and he/she would need to raise the price until a hauler, knowing time and distances involved, thought the deal made sense. We have tools on our site to help provide some market-based guidance for price-setting, as well as the number of trucks needed.

Visit our contractors page

More info for Contractors: Truckit.com/Contractors

Contractor Mobile App

Learn more about the Contractor Mobile App or download it now: TruckIT.com/Contractor-Mobile-App

For Haulers

How do I find new jobs?

When you create your account, you'll be asked how many miles you're willing to drive to start a job. After that, you will be notified any time a contractor posts a new job that falls into that geographic area. It's then up to you to review the job and it's fees to determine if you'd like to bid on it. If you do, you then submit a bid or a counter-proposal. If the contractors accepts your bid, you will be notified via text or email.

Can I negotiate my price?

Great question! In the marketplace, Contractors set the job's asking price. If the job looks appealing, but the price isn't, you can submit a proposed price of your own (no guarantee that the Contractor will take it though).

What is required for sign up and use of TruckIT?

We will need basic contact info for the account holder and the associated business.  In addition to that, we require valid liability and worker's comp insurance (click here for details).  During account creation, we will ask you for your insurance agent's name, phone, and email address to gather the insurance proofs.  You will also be provided our Hauler License Agreement which outlines other important conditions, such as maintaining safe, licensed vehicles.

Do I have to pay for TruckIT?

TruckIT's marketplace is free for Haulers. You keep 100% of the job fee that you agree to in the marketplace. Your hauling service fee is already factored into the price that you accept in the marketplace.
TruckIT's add-on features are available for an additional fee. Add-on features include AirTicket TM, fleet and dispatch management, reporting and business insights, API integrations. 

Visit our Haulers page

More info for Haulers: TruckIT.com/Haulers

Driver Mobile App

Learn more about the Driver Mobile App or download now: TruckIT.com/Driver-Mobile-App

For Material Producers

What types of supply companies and Material Producers does TruckIT work with?

TruckIT currently serves companies in the aggregate and asphalt sectors, which is where initial demand for services was strongest. We also work with large waste projects and demo companies, where our Dispatch solutions are used in a very similar manner. Click here to view all the material verticals we cater to

Do I have to pay for TruckIT?

Suppliers generally rely on our fleet and dispatch solutions. We have a no-fee solution for smaller operations, but most Material Producers or dispatch-intensive projects use our Enterprise Dispatch tool, which we offer at a variety of pricing options. Click here to fill out a Material Producer request - A rep will personally reach out to provide pricing. 

Does the Dispatch solution work if we sub-contract our trucks and drivers?

Absolutely! Many supply companies use a combination of owned and sub-contracted trucks, depending on seasonal levels of demand. TruckIT will support 100% Owned, 100% subbed, and anything in between.

How much training is needed to use the Dispatch solution?

The system is pretty easy to use. We generally spend less than a day training dispatchers and have developed an online training process for drivers that only takes an hour or so.

Visit our Material Producers page

More info for Material Producers: TruckIT.com/Material-Producers

Visit our Industry page

More info for your specific Material Vertical: TruckIT.com/Industry

Did we miss anything?

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